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The Marriott Chicago O'Hare is currently seeking an individual with previous experience in sales/catering to join our awesome team! Overall, hotel experience is preferred with Marriott Hotel systems understanding being advantageous.

Overview:

The Catering and Events Lead will provide administrative & clerical support to the Director of Catering and Events team and those that work within, including but not limited to Sales, Catering, Accounting, and the General Manager.

Responsibilities:

Compose/send letters, memos, thank you cards, daily/weekly/monthly catering reports, and other documents, as needed/requested
Create and maintain group parking, meal vouchers, event signage, and menus as requested
Prepare and distribute group resumes, BEO packet, Revised BEOs, and document changes in the change log to the BEO book.
May also verify/edit documents as needed/requested.
Assist with event and group billing by sending finalized billing statements to the client
Communicate daily events and other customer communications to ensure proper guest service.
Coordinate events, as needed/requested.
Schedule meetings, as requested.
Operate standard office equipment. Google docs, Microsoft Office; Word, Excel, Power Point, Adobe
Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
Utilize available resources to provide excellent customer satisfaction.
Requires knowledge and adherence to hotel policies and procedures, including those of the Sales, Catering, and Accounting departments.
Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
Must be able to multitask and prioritize department needs and deadlines.
Creating groups given to them by the sales/catering teams in the Marriott systems
Establish and maintain accurate filing systems, opening/sorting mail.
Support Group Sales Admin when requested by assisting with submission of group rooming lists and reservation requests
Posting Bonvoy Loyalty points
Prepare amenity requests
Perform other duties as requested by the executive management team.
When requested, provide support to the Group Sales Coordinator, answer phone calls, gather and uncover client needs, and relay messages to the appropriate Executive Management personnel.

Preferred Qualifications:

At least 1 year of hotel administrative experience or any combination of similar education and experience.
Marriott Hotel Systems experience is a plus. MARSHA, FSPMS, Ci/Ty.

Availability: Must be available to work days.

Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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