Job description:

The Chicago Marriott O’Hare is looking for an Events Meeting Manager (EMM) to join our awesome sales team! Previous Hotel Sales experience preferred.

Overview:

The Events Meeting Manager will be responsible for managing group room blocks and meeting space for average to large-sized assigned groups while supporting the team to achieve the overall success of the operations.

Responsibilities:

Manage, coordinate, and execute all details and aspects of the events turned over by the sales team and assigned to the event meeting manager.
Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets the customer during the event phase and hands-off to the operations team for the execution of details.
Ensures billing accuracy and conducts bill reviews with the customer prior to processing the final bill.
Identifies operational challenges associated with the group and determines how to best work with the team and customer to solve any challenges and/or develop alternative solutions.
Responds in a quick, timely, friendly, professional manner.
Uses appropriate judgment to integrate current trends in event management and event design.
Acts as liaison between sales and the customer throughout the event process (pre and post-event).
Participate in customer site inspections and assists with the sales process, as necessary.
Conduct formal pre and post event meetings as required to review and communicate group needs and feedback.
Facilitate various meetings as needed to communicate needs such as banquet event order meetings, block reviews, etc.
Assists in the sales process and revenue forecasting for customer groups.
Up sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for the groups.
Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience.
Performs other duties as requested by management.

Qualifications:

At least 2 years of progressive hotel Sales Catering/Convention Services experience.
Marriott Hotels systems training.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Perform other duties as requested by management.

Availability:

Must be available to work days, evenings, and weekends as needed.

Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term, Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Chicago O'Hare

Events Manager

About the Job