Job Title: Housekeeping Supervisor

The Chicago Marriott O’Hare Hotel is looking for Full-Time Housekeeping Supervisor to join our awesome hotel team!

Essential Duties & Responsibilities:

Supervise and coordinate the daily activities of Room Attendants, Housepersons, and other housekeeping associates.
Assign guest rooms, sections, and daily duties based on occupancy and operational needs.
Inspect guest rooms, corridors, and assigned areas to ensure cleanliness and compliance with hotel and brand standards.
Ensure rooms are properly cleaned, stocked, and ready for guest arrival.
Monitor room status and communicate updates, discrepancies, and priority rooms with the Front Desk.
Follow up on guest requests and housekeeping-related concerns promptly and professionally.
Assist with training, coaching, and providing ongoing direction to housekeeping associates.
Monitor associate productivity, attendance, uniform standards, and adherence to department procedures.
Report maintenance concerns, damaged items, and safety hazards to the appropriate department.
Ensure proper handling, storage, and use of cleaning chemicals, equipment, keys, and hotel supplies.
Monitor housekeeping supplies, linens, amenities, and equipment and communicate inventory needs to management.
Assist with lost-and-found procedures in accordance with hotel policy.
Promote compliance with hotel safety, security, sanitation, and emergency procedures.
Support the Director/Manager of Housekeeping with daily operational needs and special projects.
Assist with opening and/or closing the department as assigned.
Respond appropriately to changing business levels, including assisting with cleaning or other housekeeping duties when necessary.
Maintain professional and respectful communication with associates, guests, and other hotel departments.
Perform other duties as assigned by management.

Qualifications:

Previous housekeeping experience required; hotel housekeeping experience preferred.
Previous supervisory or leadership experience preferred.
Strong attention to detail and commitment to cleanliness and guest satisfaction.
Ability to lead, coach, and motivate a diverse team.
Strong organizational, communication, and time-management skills.
Ability to prioritize responsibilities in a fast-paced hotel environment.
Basic computer and hotel system knowledge preferred.
Ability to work independently and make sound operational decisions.
Must be available to work a flexible schedule, including weekends, holidays, mornings, and evenings based on business needs.

Physical Requirements:

Ability to stand and walk for extended periods.
Ability to bend, reach, stoop, kneel, push, and pull throughout the shift.
Ability to lift and carry supplies and equipment up to 50 lbs.
Ability to push housekeeping carts and perform physical housekeeping duties when needed.
Ability to work with cleaning products and in various areas throughout the hotel.

Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

Availability:

Must be available to work days, evenings, weekends, and holidays.

The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Chicago O'Hare

Houskeeping Supervisor

About the Job